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Important Bug Survey from Cyan

#1 User is offline   Jerle 

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  Posted 13 July 2004 - 07:03 PM

Eric Votava from Cyan posted this survey to the Lyst and asked that we post it to the forums as well regarding some fairly major player issues after installing tPotS:

Hi all, normally lurking Cyantist here.

I have some questions for those of you that had problems with your players
after installing TPoTS:

What configuration was the player you had prior to installing TPoTS? Was
it:

(a) A player that had made partial progress in Uru
(b) A player that had completed Uru
© A player that had made partial progress in both Uru and To D'ni
(d) A player that had completed Uru and made partial progress in To D'ni
(e) A player that had completed To D'ni and made partial progress in Uru
(f) A player that had completed both Uru and To D'ni
(g) A player that had participated at one point in Uru Live (knowing the
progress of that player in the single player games would help too)
(h) New player that was created after installing TPoTS that ended up being
corrupted somehow (please explain)
(i) Other (please explain)

If you can take the time to answer this it will really help us out.knowing what kind of player it was prior to TPoTS and the system rebooting will still help. You all might want to think about backing up your player from time to time, btw =).

Thanks!

ev


If you can answer this and send it in an email to KEPostma@Ubi.com , it would help out Cyan/Ubi in fixing the bugs.

Thanks! :tongue:
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#2 User is offline   asa160 

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Posted 13 July 2004 - 07:09 PM

Thanks Jerle - going to copy this over to DPWR. :tongue:
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#3 User is offline   Jerle 

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Posted 14 July 2004 - 11:17 PM

Update:

First, if you're going to email Kha'tie, make sure that you specify which Path version you used, downloaded version or boxed game.

Second, from Eric Votava again:

Everyone, thanks so much for your help. There are a couple of things that
Ubisoft Customer Service has been informed about regarding player
corruption, but not sure how widespread the information is on these things.
I want to post it here so you all can be aware of what to watch out for and
let others know if you want:

- If people were using directories that had a Uru Live update when they made
their player to begin with, and then try to use said player to run To D'ni
or TPoTS, the player will most likely become corrupted and we can't do
anything about that, as Uru Live was discontinued and is no longer
supported.
- Also, if people install TPoTS, then uninstall, then install Prime, and run
the game, they'll screw up their players because that's an unsupported
install method, i.e., players can go to newer products, but not to older
ones. Never hurts to backup players prior to uninstalling/reinstalling.

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