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Avatar image won't upload

#1 User is offline   thistle 

  • rehlyihmah (the unseen)
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Posted 26 July 2014 - 09:47 PM

Hi friends,

When I try to upload a photo as my avatar, I get the following message:

The upload failed - there was a problem moving the avatar to the uploads directory. Please verify permissions are set correctly on the uploads folder.


Help, please. As far as I can tell, the photo I'm attempting to upload is within the size and format specifications.

Many thanks,

thistle
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#2 User is offline   luna 

  • meh
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Posted 27 July 2014 - 06:20 AM

I think uploading an avatar image is still broken on the forum.
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#3 User is offline   Capella 

  • Team Marbelous
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Posted 27 July 2014 - 10:39 AM

This is a known error - passing this thread to the admins with server access.
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#4 User is offline   A'Reandal 

  • oglahnth (ancient one)
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Posted 17 January 2015 - 01:04 PM

Thought I'd add this since there is still a problem.

Picture files in gif an png format still can be uploaded. If you have a jpg or other format use one of the free and widely available converter apps to change your jpg to a gif or png. You probably don't even have to download a converter since Paint which comes with Windows will do the job. I'm also sure there is a similar app that is included with the Apple OS but I don't know its name.
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#5 User is offline   Talashar 

  • oglahneth (ancient one)
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Posted 17 January 2015 - 06:57 PM

View PostA, on 17 January 2015 - 01:04 PM, said:

Picture files in gif an png format still can be uploaded. If you have a jpg or other format use one of the free and widely available converter apps to change your jpg to a gif or png. You probably don't even have to download a converter since Paint which comes with Windows will do the job. I'm also sure there is a similar app that is included with the Apple OS but I don't know its name.


I tried gif and PNG, but still ran into the same problem.
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#6 User is offline   A'Reandal 

  • oglahnth (ancient one)
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Posted 18 January 2015 - 12:21 PM

hmmm. That stinks. Capella's avatar is a png and it's visible to me.

I use gif images and last year was able to change mine from the usual Myst bookcase to my Thanksgiving cornucopia then to my Christmas wreath and then back to the bookcase.

I'll do some tests...

I converted a 5K gif to a png and got this error:
The upload failed - there was a problem moving the avatar to the uploads directory. Please verify permissions are set correctly on the uploads folder.

More tests...

Okay, The 5K gif uploaded.

Strange. The Settings information states,"Uploaded avatars from your computer must be no larger than 25 KB. The following file types are allowed: gif,jpeg,jpg,swf,png " but the png won't upload.

And now my usual 25K gif uploaded although it took two attempts.

I guess we're stuck with gif images.

:mellow:
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